Terms of service

Welcome to Ciedera (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website, products and services (the “Services”).

Ciedera is operated by F.D. Commerce, registered in The Netherlands.

By accessing or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use our Services.

1. ELIGIBILITY

By using our Services, you confirm that:

  • You are at least 18 years old;

  • You are legally capable of entering into binding contracts;

  • All information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account information.

2. PRODUCTS & DESCRIPTIONS

We make every effort to display products as accurately as possible. However:

  • Colours and appearance may vary depending on your device.

  • Minor variations do not constitute a defect.

All product descriptions, prices and availability are subject to change without notice.

Nothing in this section limits your statutory rights under the Consumer Rights Act 2015.

3. ORDERS & CONTRACT FORMATION

When you place an order, you are making an offer to purchase.

A contract is only formed when:

  • You receive an order confirmation email, and

  • Payment has been successfully processed.

We reserve the right to refuse or cancel orders in cases including:

  • Suspected fraud

  • Pricing errors

  • Stock unavailability

If we cancel your order, you will receive a full refund.

You confirm that purchases are for personal use and not for resale.

4. PRICING & PAYMENT

All prices are shown in GBP unless otherwise stated.

Prices may exclude:

  • Delivery costs

  • Import duties (if applicable)

You agree that:

  • Payment details provided are valid

  • You are authorised to use the payment method

  • You will pay all charges incurred

We reserve the right to correct pricing errors before accepting your order.

5. SHIPPING & DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Carriers

  • Customs

  • Events beyond our reasonable control

Risk passes to you once the goods are delivered to the address provided.

Nothing in this section limits your statutory consumer rights.

6. RETURNS & REFUNDS

Your right to cancel and return goods is governed by our Refund Policy, which complies with the Consumer Contracts Regulations 2013.

You have:

  • 30 days to cancel your order

  • 14 days after cancellation to return goods

Faulty goods are covered under the Consumer Rights Act 2015.

7. INTELLECTUAL PROPERTY

All website content, including:

  • Text

  • Logos

  • Product images

  • Branding

Is owned by Ciedera or its licensors.

You may not copy, reproduce, distribute or exploit any content without written permission.

8. THIRD-PARTY TOOLS & LINKS

Our website may include third-party tools or links.

We are not responsible for:

  • Third-party content

  • External websites

  • Purchases made outside our website

Use of third-party services is at your own risk.

9. RELATIONSHIP WITH SHOPIFY

Ciedera is powered by Shopify.

However:

  • All purchases are made directly with Ciedera.

  • Shopify is not responsible for products or transactions between you and Ciedera.

10. PRIVACY

Your personal data is handled in accordance with our Privacy Policy.

We comply with UK GDPR and applicable data protection laws.

11. FEEDBACK & REVIEWS

If you submit feedback or reviews, you grant us a non-exclusive, royalty-free licence to use and display such content.

You confirm that:

  • The content is truthful

  • You own the rights to it

  • It does not infringe third-party rights

We reserve the right to remove inappropriate content.

12. ERRORS & OMISSIONS

We reserve the right to correct any:

  • Typographical errors

  • Pricing inaccuracies

  • Product description errors

This includes cancelling orders affected by such errors, with a full refund provided.

13. PROHIBITED USES

You may not use our website:

  • For unlawful purposes

  • To commit fraud

  • To infringe intellectual property rights

  • To distribute malware

  • To interfere with website security

We may suspend accounts that violate these Terms.

14. TERMINATION

We may terminate access to our Services if you breach these Terms.

Termination does not affect:

  • Existing payment obligations

  • Any accrued rights

15. DISCLAIMER

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

Subject to the above, we provide our Services “as available”.

16. LIMITATION OF LIABILITY

To the extent permitted by UK law:

Ciedera shall not be liable for indirect or consequential losses, including:

  • Loss of profits

  • Loss of revenue

  • Loss of data

Our total liability shall not exceed the total amount paid for the product in question.

This does not affect your statutory rights.

17. INDEMNIFICATION

You agree to indemnify Ciedera against claims arising from:

  • Your misuse of the website

  • Your breach of these Terms

  • Your violation of applicable law

18. SEVERABILITY

If any provision is found unenforceable, the remainder shall remain valid.

19. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer residing in another UK jurisdiction, you may also bring proceedings in your local courts.

20. CHANGES TO TERMS

We may update these Terms from time to time.

Material changes will be communicated where required by law.

Continued use of our Services constitutes acceptance of updated Terms.

21. CONTACT INFORMATION

Ciedera (Part of F.D. Commerce)
Oeverloper 9
8532 BG Lemmer
The Netherlands

Company Number: 96023163
VAT Number: NL005183056B63

Email: support@ciedera.com
Phone: +31 6 36242417