Privacy policy

This Privacy Policy explains how Ciedera ("we", "our", "us") collects, uses and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related questions, you can contact us at:
📧 support@ciedera.com

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1. Personal Data We Collect

When you visit our website or place an order, we may collect the following information:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Payment information (processed securely via third-party providers)

• IP address

• Device and browser information

• Website usage data and browsing behaviour

We only collect data that is necessary to provide our services.

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2. How We Use Your Data

We process your personal data for the following lawful purposes:

• To process and deliver your orders

• To provide customer service and support

• To communicate order updates and service information

• To improve our website and services

• To prevent fraud and ensure website security

• To comply with legal obligations

Where required, we rely on one of the following legal bases:

• Performance of a contract

• Legal obligation

• Legitimate business interests

• Your consent (for marketing communications)

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3. Marketing Communications

If you opt in to receive marketing emails, we may send you promotional offers and updates.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@ciedera.com.

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4. Sharing Your Data

We only share your data where necessary, including with:

• Payment providers

• Shipping and logistics partners

• IT and website service providers

• Professional advisors (if legally required)

All third parties are required to protect your data in accordance with UK data protection laws.

We do not sell your personal data.

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5. International Data Transfers

Some of our service providers may process data outside the United Kingdom. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

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6. Data Retention

We retain your personal data only as long as necessary for:

• Fulfilling your order

• Meeting legal and accounting requirements

• Resolving disputes

Typically, order information is retained for up to 6 years in line with UK tax regulations.

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7. Cookies

Our website uses cookies and similar technologies to:

• Ensure website functionality

• Analyse website traffic

• Improve user experience

• Support marketing activities

You can manage cookie preferences through your browser settings or via our cookie banner.

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8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent (where applicable)

To exercise any of these rights, contact us at support@ciedera.com.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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9. Data Security

We implement appropriate technical and organisational security measures to protect your data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

10.CONTACT INFORMATION