Shipping policy

At Ciedera, we aim to deliver your order safely and as quickly as possible. Below you will find important information regarding processing, shipping and delivery.

For shipping enquiries, please contact:
📧 support@ciedera.com

1. Order Processing Time

  • Orders are processed within 1–3 working days (Monday–Friday).

  • Once dispatched, you will receive a shipping confirmation email including tracking information.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Estimated Delivery Times

Estimated delivery time is typically:

3–7 working days, depending on your location.

Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur during peak seasons, carrier disruptions, customs inspections, or circumstances beyond our reasonable control.

If your order has not arrived within a reasonable timeframe, please contact us and we will assist you.

3. Shipping Origin

Orders may be shipped directly from our international fulfilment partners.

Because some shipments may originate outside the United Kingdom, customs processing may occur in certain circumstances.

Where applicable, any import duties or taxes will be clearly indicated at checkout or handled in accordance with UK import regulations.

4. Shipping Costs

Shipping costs are displayed at checkout and depend on:

  • Delivery destination

  • Package weight

  • Selected shipping method

All applicable delivery charges will be shown before you complete your purchase.

5. Delivery Responsibility & Risk

Under the Consumer Rights Act 2015, goods remain our responsibility until they are delivered into your physical possession.

If tracking indicates delivery but you have not received your parcel, please:

  • Check with household members or neighbours

  • Check safe places around your property

  • Contact us promptly at support@ciedera.com

We will assist by investigating the matter with the carrier.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error in your address, please contact us within 24 hours of placing your order.

If an incorrect address results in failed delivery or return to sender, additional shipping charges may apply for re-dispatch.

7. Lost or Delayed Shipments

If a parcel is confirmed lost by the carrier, we will offer:

  • A replacement, or

  • A full refund

We may require a short investigation period with the carrier before issuing a resolution.

8. Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including:

  • Natural disasters

  • Carrier disruptions

  • Customs inspections

  • Strikes or transport interruptions

However, this does not affect your statutory rights under UK law.